Overview
At Poulin Fire & Flood, we are committed to providing comprehensive and compassionate disaster restoration services. Based in Reno, NV, we specialize in addressing the aftermath of water, fire, mold, and storm damage. Our goal is to restore your property and peace of mind efficiently and effectively. Whether you require immediate emergency response or detailed pre-estimated services, our expert team is here to guide you through every step of the process.
Emergency Services
1. Immediate Response
- 24/7 Readiness: Our team is available around the clock to respond promptly to any emergency. Upon arrival, we conduct a thorough inspection to assess the damage and devise a mitigation plan.
- Authorization and Initial Actions: You will review and sign a work authorization before we begin. Our priority is to minimize further damage, and we handle direct billing with your insurance company, ensuring you only need to pay the deductible.
2. Mitigation and Containment
- Damage Control: We take immediate action to contain the damage and secure your property. This can include boarding up windows, extracting water, and setting up drying and dehumidification equipment.
- Comprehensive Cleanup: Our team removes debris, cleans affected areas, and applies disinfectants as needed. This step ensures your property is safe and ready for the next phase.
3. Detailed Assessment and Estimation
- Thorough Documentation: We document the extent of the damage using measurements and photos, preparing a detailed scope of work with industry-standard Xactimate software. Estimates are typically completed within 48 hours.
4. Insurance and Claim Management
- Navigating Insurance Claims: We work directly with your insurance company to manage your claim, ensuring that all aspects of the damage are covered and you receive the maximum benefit from your policy.
5. Transition to Restoration
- Planning and Execution: After mitigation, we assess if further restoration is needed. We coordinate additional services such as replacing carpets and painting walls to restore your property to its pre-loss condition.
Pre-Estimated Services
1. Initial Assessment and Estimate Preparation
- Comprehensive Inspection: Our estimator inspects the property, takes measurements, and documents the damage with photos. We may also conduct tests for mold, lead paint, or asbestos.
- Detailed Estimation: Using Xactimate software, we prepare a detailed estimate compatible with insurance requirements. Estimates are generally presented within 48 hours of the inspection.
2. Coordination with Insurance
- Streamlining Claims: We liaise with your insurance company to agree on the restoration costs. This ensures a smooth and efficient process, minimizing delays and confusion.
3. Property Cleanup
- Debris and Contaminant Removal: We clear the property of debris and contaminants, applying disinfectants to meet regulatory standards and best practices.
4. Restoration and Repairs
- Restoring Your Property: Once we receive the go-ahead and necessary deposits, we schedule skilled craftsmen and procure the supplies needed to restore your property efficiently.
5. Finalization and Completion
- Project Completion: Upon completing the restoration, we provide a Certification of Completion for you to sign. This document, along with our invoice, is submitted to your insurance company for the final payment. Any outstanding concerns are addressed promptly to ensure your satisfaction.
