Privacy Policy

Effective Date: July 1, 2024

At Poulin Fire & Flood, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal information. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you contact us or use our services, we may collect personal information such as your name, phone number, email address, physical address, and insurance details.

Usage Information: We may collect information about how you use our website and services, including your IP address, browser type, access times, pages viewed, and referring URLs.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand how you interact with our services. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: We use your personal information to respond to your inquiries, provide our restoration services, and improve our offerings.
  • To Communicate with You: We may use your contact information to send you updates, promotional offers, and other communications related to our services. You can opt-out of these communications at any time.
  • To Process Claims: We may share your information with insurance companies and other third parties as necessary to process your claims and coordinate services.
  • To Analyze and Improve Our Website: We use usage information and cookies to understand how users interact with our website and to improve its functionality and user experience.

3. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We implement security measures such as encryption, access controls, and secure data storage to safeguard your information.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and IT support.
  • Insurance Companies: To facilitate claims processing and coordinate services, we may share your information with your insurance provider.
  • Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as subpoenas or court orders.

5. Your Rights

You have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.
  • Update Your Information: You can request that we correct or update any inaccurate or incomplete information.
  • Delete Your Information: You can request that we delete your personal information, subject to legal and contractual obligations.

To exercise these rights, please contact us at info@poulinfireflood.com.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Poulin Fire & Flood
Phone: (775) 255-5740
Email: info@poulinfireflood.com

Thank you for trusting Poulin Fire & Flood with your property restoration needs. We are committed to ensuring your privacy and security.